Privacy Policy

Who We Are

Restore at Home Physiotherapy ("we," "us," or "our") provides in-home and virtual physiotherapy services across Toronto, select Greater Toronto Area communities, and Ontario. We are committed to protecting the privacy and security of your personal information and personal health information.

Information We Collect

We collect personal information and personal health information necessary to provide our services, communicate with you, and manage our practice. This includes information you provide directly to us through our website, by email, by phone, and during clinical assessments and treatments.

Website Free-Call Form

Our public free-call form requests only basic contact and logistical information to determine service fit:

• First name
• Phone number
• Email address
• Municipality or postal code
• Preferred contact time

Visitors should not submit detailed personal health information through this public form. Information submitted through the form is sent to Restore at Home by email after server-side validation. The site does not intentionally store completed lead submissions in its application database, though email systems may retain messages according to standard operational and provider retention practices. Form values are not intentionally sent as analytics or advertising event parameters.

Clinical Information

Once an individual becomes a patient, clinical and health information may be collected and maintained as required for care, documentation, billing, authorized communication, and legal or professional obligations. This information is collected and managed separately from the public marketing website through appropriate clinical and administrative processes.

Personal Health Information

Personal health information is handled through the clinical and administrative processes used to provide care. The public website and free-call form are not a clinical chart and should not be used to send detailed health information.

How We Use Information

We use the information we collect to:

• Respond to inquiries and arrange appointments
• Assess, diagnose, and provide physiotherapy treatment
• Communicate with you regarding your care
• Process payments and provide receipts for insurance reimbursement
• Comply with regulatory, professional, and legal requirements

Consent

We collect, use, and disclose your personal and personal health information with your consent, except where otherwise required or permitted by law. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, though this may limit our ability to provide certain services.

How We Share Information

We do not sell or rent your personal information. We may share your information with:

• Other healthcare providers involved in your care, with your consent
• Third-party service providers (such as clinical software and payment processors) who assist in our operations, subject to appropriate privacy agreements
• Legal, regulatory, or professional authorities when required or permitted by law

Marketing Communications

We may send service or marketing communications where permitted and with any consent required for that communication. You may ask us to stop optional marketing communications. Necessary messages about an inquiry, appointment, payment, receipt, or care are handled separately.

Cloudflare Turnstile

We use Cloudflare Turnstile on our website to prevent abuse and spam submissions. When you interact with our forms, technical, browser, and network signals, as well as a verification token, may be processed by Turnstile. Turnstile is a third-party service, and its use is subject to third-party privacy terms.

Website Cookies, Analytics, and Advertising

Our website uses standard technologies, including cookies, to improve performance and measure engagement. We use:

• Google Analytics 4 for aggregated website traffic and engagement measurement.
• Google Ads conversion measurement to evaluate the effectiveness of our advertising campaigns.
• Google Search Console for aggregate search and indexing information.

Non-essential Analytics and Advertising tags are consent-controlled. Technical browser, device, page, referrer, and advertising identifiers may be processed when consent is granted. We do not intentionally send form-field values or personal health information as analytics or advertising event parameters.

Visitors can manage their consent preferences through the Privacy Settings link in the website footer. If you change your preferences, your browser will store your choice locally. Depending on their infrastructure and terms, some third-party service providers may process information outside Ontario or Canada.

Storage and Security

We implement administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, or misuse. However, no electronic transmission or digital storage is entirely secure.

Retention

We retain personal health information in accordance with the retention periods established by the College of Physiotherapists of Ontario and applicable legislation. Other personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.

Access and Correction

You have the right to request access to and correction of your personal health information, subject to certain legal exceptions. To make a request, please contact us using the information below.

Third-Party Websites and Platforms

Our website may contain links to external resources or platforms. We are not responsible for the privacy practices or content of external sites.

Children and Substitute Decision-Makers

When providing services to minors or individuals requiring a substitute decision-maker, we obtain consent from the authorized parent, guardian, or representative as required by law.

Privacy Incidents

If we become aware of a privacy or security incident involving information under our control, we will assess it, take appropriate containment and corrective steps, and provide any notices required by applicable obligations.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: